Your Reviews. Your Reputation. Your Growth.

Our solutions helps senior living communities track, manage, and improve reviews to build trust and boost occupancy.
Senior Living community with father and daughter

In Senior Living, Trust Starts with Reviews.

Choosing a senior living community is one of life’s most emotional and high-stakes decisions. Families rely on reviews to feel confident they’re making the right choice. That’s why leading communities partner with Senior Living Reputation to monitor, respond, and elevate their online presence where trust begins: in reviews.

  • 96% of families read reviews before contacting a community
  • 54% of consumers won’t consider options rated under 4 stars
  • Communities with 4.5+ star ratings see higher occupancy and conversion rates
  • Prospects read an average of 7-10 reviews before they feel they can trust your brand, and the most recent few reviews form a critical first impression of a community.

Reputation Management Solutions that Drive Occupancy

Whether you manage 10 communities or 300, we tailor our tools to help you improve reputation at every level. Our solution is built with senior living brands in mind, and gives you all the tools and services needed to help manage your online reputation.

  • Centralized review aggregation across Google, APFM, Caring, etc.
  • Automated alerts sent to local, regional or corporate teams
  • ReviewBuilder™ - a toolset to help boost review volume and recency
Senior Living Reputation Intelligence Center
Discussing the reputation of a senior living community.
  • Reputation KPIs & insights
  • Customized responses created (and posted) for every review
  • White glove service to take care of every task for you
"I've been with them for 10 years at two different companies. They are ridiculously easy to work with and they have paid for themselves 100 times over. They helped us build better Google review scores for hundreds of properties and there is a solid correlation between review scores and our sales results."

Rob Poyas
VP of Sales & Marketing
Sona Senior Living